Chargeback Specialist

Job description

Job responsibilities

• Guided Dispute Resolution : Manage a small, guided caseload, ensuring timely updates and clear communication to merchants for all assigned cases.
• Evidence Collection : Gather evidence and submit responses using established checklists and workflows, focusing strictly on adhering to network regulations.
• Process Management : Own the timely submission of responses to maximize the success rate of assigned disputes.
• Outcome Communication : Clearly communicate both positive and negative dispute outcomes to merchants to maintain transparency and trust.
• Funds Oversight : Oversee the collection and return of disputed funds while maintaining accurate financial records.
• Fraud Monitoring Support : Assist in the proactive monitoring of chargeback volumes to learn how to identify potential fraud trends under senior guidance.
• Exceptional Organization : The ability to prioritize tasks and handle multiple disputes simultaneously with meticulous organization.
• Unwavering Attention to Detail : A keen eye for detail to ensure all case reviews and evidence submissions are error-free.