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Zipline

Robot type
Drone
Location
South San FranciscoCaliforniaUSA
Job type
Customer Success
Posted
Sep 21, 2026
Internship

Commercial Implementation Intern (Summer 2027)

Job description

Our customers include the world’s largest and most prominent healthcare systems, governments, retailers, restaurants and global businesses who rely on us to save lives, reduce emissions, increase economic opportunity, and provide delivery from point A to point B as fast as possible. The drone is only 15% of what we’ve built to enable seamless, reliable, global operations.

Our system strengthens supply chains, reduces congestion, and gives people time back. With more than 140 million commercial autonomous miles safely flown, Zipline is redefining access to healthcare, consumer products, and food across the globe.

We operate at a global scale and are looking for practical problem solvers who…

Job responsibilities

  • Design, develop, and implement internal business processes - examples include document change management system and system for collecting subjective customer feedback
  • Map out existing processes to understand their flow and identify inefficiencies
  • Identify process bottlenecks and inefficiencies, and recommend solutions for continuous improvement
  • Collaborate with the Product, Enterprise Systems, Customer Success, and engineering to implement workflows
  • Monitor process performance, track key metrics, and report on process outcomes
  • Document and maintain up-to-date process workflows, guidelines, and SOPs

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