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Dematic

Robot type
Warehouse and Logistics
Location
Grand RapidsMichiganUSA
Job type
Customer Success
Posted
Aug 25, 2026
Salary
$53,000–$113,000 a year
Full-time

Controls Engineer Technical Support - Night Shift

Job description

Dematic provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.

This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation, and training.

Learn More Here: https://www.dematic.com/en-us/about/careers/what-we-offer

Job responsibilities

  • Participate in the support of semi-complex systems that integrate hardware and software.
  • Provide support in semi-complex material specification, schematic troubleshooting, and appropriate follow-up.
  • Recommend ideas related to efficiency improvement, cost reduction, and enhancement of customer happiness.
  • Offer outstanding troubleshooting expertise to Dematic's customers.
  • Travel between 20-30% to different customer locations, which may include weekends and overtime.

Job requirements

  • Bachelor's Degree in a related field or equivalent experience.
  • 1+ year's experience in a related field providing Customer Service Support.
  • Experience with Allen Bradley and Schneider PLC controls platforms.
  • Expertise in controls hardware troubleshooting.
  • Proficiency in electrical troubleshooting.
  • Strong Customer Service mentality.
  • Excellent verbal and written communication skills.
  • Ability to work independently and collaboratively within a team environment.
Apply on Dematic websiteSave

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