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Dematic

Robot type
Warehouse and Logistics
Location
Grand RapidsMichiganUSA
Job type
Customer Success
Posted
Aug 16, 2026
Salary
$76,500–$112,200 a year
Full-time

PLM Support Specialist

Job description

Learn More Here: https://www.dematic.com/en-us/about/careers/what-we-offer/

Dematic provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state, or local laws. This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation, and training.

Job responsibilities

  • Provide technical support to users of Teamcenter
  • Troubleshoot problems and resolve issues within Teamcenter and integrations to Teamcenter (NX, AutoCAD, ePlan, etc)
  • Provide training to users on how to use Teamcenter
  • Stay up-to-date on the latest Teamcenter releases
  • Work with other IT staff to ensure the smooth operation of Teamcenter
  • Experience with cloud computing
  • Support assistance for other engineering specific applications such as AutoCAD, Configura, NX, ePlan, Zuken and other applications within the company
  • Assists in the evaluation and helps in the prioritization of user requests for enhancements and/or upgrades systems.

Job requirements

  • Bachelor’s degree in Engineering, Computer Science, or other comparable education
  • 3 + years of technical (IT) support experience in a production environment and/or Engineering
  • Experience supporting global applications and working with a distributed support team
  • Experience with CAD technologies
  • Excellent analytical and diagnostic capability. Ability to use root cause analysis techniques to trace problems to their source and to find solutions
  • Excellent customer service with the ability to build and maintain positive and constructive relationships with both internal and external organizations
  • Excellent communicator as well as have strong technical skills
  • Ability to work well with people from many different disciplines with varying degrees of technical and business expertise
Apply on Dematic websiteSave

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