Deployment Manager

Job description

Job responsibilities

• Design and lead high-touch, on-site deployment engagements – site assessment, fleet provisioning, RTK GPS and connectivity setup, and go-live readiness – for new and expanding accounts.
• Enable successful customer adoption by supporting setup of fleet management software, network/connectivity configuration, and integration with customer systems and workflows.
• Train on-site customer teams and operators on Burro's use, ensuring the site is ready for daily, independent operation before handoff to the Customer Success team.
• Collaborate with customer stakeholders, field service technicians, and engineering to resolve technical and mechanical blockers, support site safety and operational reviews, and validate deployment readiness so issues…
• Maintain deployment timelines, milestones, and readiness checklists across multiple concurrent site deployments.
• Drive escalation of technical and mechanical issues to robot support and engineering teams during deployment.
• Document deployment learnings and standard configurations to continuously shorten time-to-value for future deployments.
• Proactively identify opportunities to improve the deployment playbook and hand off a stronger account to the Customer Success team.

Job requirements

• Ability to work independently and collaborate as part of a team
• Meticulous attention to detail and quality of work product
• Ability to build and sustain professional relationships and provide clear guidance to others
• Ability to lead projects or workstreams and prioritize multiple tasks in a fast-paced and dynamic environment
• Ability to meet deadlines
• B.S. in Engineering, Business or other technology related field
• 5+ years of experience in a customer-facing technical role, such as field engineering, technical implementation, solutions deployment, or startup operations
• 3+ years of experience leading technical deployments or workshops with field teams, engineering, or operations stakeholders