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Burro

Robot type
Agriculture
Location
PhiladelphiaPennsylvaniaUSA
Job type
Business Operations
Posted
Sep 1, 2026
Salary
$160,000–$180,000 a year
Full-time

Director of Robot Operations

Job description

To accomplish our mission, we need a world-class, diverse team where everyone feels comfortable sharing their ideas. With this in mind, we strive to create a work environment where every employee can be themselves and express their perspective – this enables us to deliver the most creative and innovative solutions to problems our customers face.

Headquartered in Philadelphia with an office in central California, and backed by top Agtech and autonomy investors, including S2G, Catalyst, Translink, Cibus, FPrime, Toyota Ventures, FFVC, Xplorer, and Radicle, Burro was created to solve the labor shortages facing farmers using robotics.

Burros can be described as Disney's Wall-E for agriculture…

Job responsibilities

  • Drive customer utilization and ROI by building a team that responds quickly and, increasingly, proactively, anticipating issues before customers report them
  • Serve as the internal voice of the customer and the escalation point for high severity or high visibility issues, ensuring engineering and product priorities reflect real field impact

Job requirements

  • B.S. in Computer Science, Electrical Engineering, Robotics, or a closely related field
  • 10+ years of relevant experience in robotics, technical support, or fleet operations/management, including 5+ years leading a team
  • Familiarity with autonomous mobility technology, such as computer vision, LiDAR, and other sensors, RTK GPS, electrical systems (including charging and batteries), mechanical systems
  • Demonstrated experience building scalable support processes, tools, or outsourced/partner support models, especially processes built around Zendesk and utilizing various AI-enabled tools
  • Exceptional responsiveness and communication skills; ability to excel at time-sensitive tasks and lead others through them
  • Ability to think like the customer, prioritize issues, and influence others across engineering, product, and operations to bring issues to closure
  • Experience debugging hardware and software, and coaching others to do the same
  • Strategic vision to scale the function efficiently as Burro grows our fleet to the tens of thousands
Apply on Burro websiteSave

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