- Robot type
- Construction
- Location
- AustinTexasUSA
- Job type
- Customer Success
- Posted
- Aug 20, 2026
Full-time
Director, Customer Training
Job description
The Director, Customer Training builds ICON's training program from the ground up, turning a decade of hard-won construction technology knowledge into structured learning that takes a new operator from zero to running a large-scale 3D printing operation. You will own the program end to end: the curriculum and content, the hands-on training operations, and the platform that credentials operators and measures how they perform in the field. This role reports to the Customer Success leader within Technology Operations and builds a team beneath it.
Working across Product Engineering, Technology Operations, Titan Platform Sales, Customer Support, and Marketing, you will pull ICON's technical…
Job requirements
- Own the learning pathways, curriculum, and content strategy across hardware, software, materials, design, and operations, directing the designers who build and validate the frameworks.
- Partner with subject-matter experts across product and operations to translate deep technical knowledge into effective, scalable learning material, and build the knowledge base that has to sit behind it.
- 10+ years in customer training, customer education, or learning and development, preferably in a technology or industrial environment.
- 5+ years of people management, including building or scaling a team.
- Technical aptitude to learn a complex engineering or hardware product deeply, with a proven ability to extract knowledge from technical SMEs and convert it into structured, scalable curriculum.
- Demonstrated knowledge of instructional design methodology and adult learning theory (for example, ADDIE or SAM) applied to competency frameworks and curriculum architecture.
- Strong track record of delivering training virtually, in person, and with technology.
- Demonstrated experience designing, implementing, and scaling training programs, ideally in ambiguous or early-stage environments.