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Intuitive

Robot type
Surgical and Medical
Location
SunnyvaleCaliforniaUSA
Job type
Customer Success
Posted
Sep 2, 2026
Full-time

Director, HR Service Delivery Technology

Job description

The Director, HR Service Delivery Technology is responsible for leading the product strategy, roadmap execution, and continuous improvement of HR service delivery technologies with an AI native approach that support employees across the entire employee lifecycle.

Reporting to the Sr. Director, HR Technology & Digital Employee Experience, this leader serves as the primary HR technology partner for HR service delivery experiences, leveraging ServiceNow HR Service Delivery (HRSD), AI-powered capabilities, workflow automation, and knowledge management solutions to enhance employee experience and operational effectiveness.

This role sits within the HR organization and works in close partnership…

Job requirements

  • Lead the evolution of employee self-service capabilities through knowledge management, AI-powered search, virtual agents, employee AI Assistants and guided experiences.
  • Drive adoption of AI-enabled support solutions that improve service effectiveness, increase self-service resolution, and reduce employee effort.
  • Ensure solutions align with governance, compliance, and responsible AI standards.
  • Bachelor's degree in Human Resources, Business Administration, Information Systems, Computer Science, or a related field.
  • 10+ years of experience in HR technology, employee experience, shared services, HR operations, or service delivery transformation.
  • 5+ years of people leadership experience.
  • Deep expertise in ServiceNow HR Service Delivery and employee service management solutions.
  • Experience leading implementation and optimization of enterprise HR platforms and employee workflows.
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