Engineering Manager, Tier 2 Support

Job description

At Path Robotics, we’re building the future of embodied intelligence. Our AI-driven systems enable robots to adapt, learn, and perform in the real world closing the skilled labor gap and transforming industries. We go beyond traditional methods, combining perception, reasoning, and control to deliver field-ready AI that is risk-aware, reliable, and continuously improving through real-world use.

Big, hard problems are our everyday work, and our team of intelligent, humble, and driven people make the impossible possible together.

We are looking for an experienced Engineering Manager to lead our Tier 2 support team.

Job responsibilities

Lead and grow a highly motivated L2 Software Support team responsible for advanced troubleshooting and resolution of complex software issues
Own the escalation path from L1 support, ensuring timely root-cause analysis and durable fixes
Partner closely with engineering, systems integration, and product teams to drive issue resolution, reduce recurrence, and improve system stability
Establish and refine support processes, tooling, and operational best practices (e.g., SLAs, incident response, postmortems)
Act as a hands-on leader, mentoring engineers and providing technical guidance on complex production issues
Drive improvements to monitoring, alerting, documentation, and runbooks to enable faster diagnosis and recovery
Build a strong support engineering culture focused on accountability, continuous improvement, and customer impact
5+ years of experience leading and mentoring software or support engineering teams

Apply on Path Robotics website Save

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