Field Application Engineer

Job description

Job responsibilities

• Demonstrate expertise in operating Boston Dynamics products and related systems, including certified partner solutions.
• Execute customer integrations, validation procedures, and field tests under the guidance of a Senior Field Application Application Engineer.
• Provide on-site field support for integration customers, with supervision from a Senior Field Application Engineer or Integration Project Manager.
• Conduct field diagnosis and resolve operational issues with effectiveness as they arise.
• Perform field repairs of FRU (Field-Replaceable Unit) sub-assemblies as needed.
• Handle issue triage and diagnosis, utilizing product-provided fault and log information as well as command line access to BD robots and payloads and internal tools to analyze and understand issues.
• Conduct thorough inspections and checkouts of new hardware and RMAs to ensure they meet quality and functional standards before shipment.
• Perform software checkouts, ensuring systems are up-to-date and fully functional before customer integrations.

Job requirements

• Minimum Bachelor’s Degree in Computer Science, Mechanical Engineering, Electrical and Computer Engineering, System Engineering, Mechatronic Engineering, Robotics Engineering, or a related field
• Experience in Field Applications Engineering, Solution Architecture, System Design, or similar
• Experience working with customers directly, delivering technical solutions
• Ability to plan and execute integrations of Boston Dynamics products at customer sites
• Ability to communicate complex technical concepts to both technical and non-technical audiences