Senior Field Application Engineer

Job description

Job responsibilities

• Oversee customer account management, handling technical aspects, and ensuring seamless project execution from start to finish.
• Lead system integrations, validations, and field tests, independently managing system configurations and readiness.
• Own the creation of detailed SOWs, updating Customer Solution Documents, Interface Control Documents, and Integration Scoping Documents.
• Manage external-facing project documentation, including network architecture and equipment configuration, ensuring smooth integration and operational success.
• Serve as the primary escalation point for complex field support issues, optimizing integrations and resolving challenges.
• Conduct in-depth operational troubleshooting and repairs, performing root cause analysis and coordinating with experts for solutions.
• Analyze encrypted log data to identify patterns and inform problem-solving decisions.
• Perform root cause analysis for complex issues, collaborating with engineering to implement permanent fixes or workarounds.

Job requirements

• Bachelor’s or Master’s Degree in Computer Science, Mechanical Engineering, Electrical and Computer Engineering, System Engineering, Mechatronic Engineering, Robotics Engineering, or a related field
• A minimum of 2 years of related experience or an advanced degree without experience, or equivalent work experience, is typically required.
• Proven track record in senior-level Field Applications Engineering, Solution Architecture, or System Design roles, with experience leading complex integrations
• Extensive experience directly collaborating with customers on delivering advanced technical solutions and managing long-term relationships
• Expertise in planning, managing, and executing multi-site or complex integrations of Boston Dynamics products, including both hardware and software systems
• Ability to lead discussions and convey highly technical concepts to diverse audiences, including executive stakeholders, technical teams, and non-technical teams.