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Boston Dynamics

Robot type
Humanoid · Warehouse and Logistics
Location
IndianaUSA
Job type
Customer Success
Posted
Oct 26, 2026
Salary
$73,670–$90,000 a year
Full-time

Senior Field Service Engineer (Indianapolis, Indiana)

Job description

As a Field Service Engineer, you will help to strengthen our world-class service and support efforts to meet the demands of our customers. Every day, you will work to support our advanced Stretch Robotics in the field at customer worksites to deliver end-to-end customer-driven solutions. To thrive in this role, you must have exceptional technical capabilities, deep empathy for our customers, and familiarity with field service roles. You must be independent, decisive, and maintain a high attention to detail.

*This role will be located in Indianapolis, Indiana. You will be traveling to local clients.

Boston Dynamics is a world leader in mobile robots, tackling some of the toughest robotics…

Job responsibilities

  • Perform emergency repairs, installations, site integrations, routine maintenance, and general technical service and support for our internal and external customers
  • Collaborate across Sales, Engineering, and Service Operations to drive technical solutions and resolve customer issues quickly and efficiently
  • Ensure world-class support outcomes - Customer Satisfaction (CSAT), issue resolution time, and first-time-fix metrics
  • Document and complete service administration activities promptly in our CRM

Job requirements

  • Prior experience in a role delivering high quality, highly reliable, and highly responsive field service
  • Support experience with highly specialized and complex platform technology
  • Customer management and communication skills with demonstrated experience in a customer support environment
  • Track record of achieving successful support outcomes tracking metrics such as issue resolution time, response time, and customer satisfaction
  • Prior experience performing repairs/maintenance on mechanical equipment.
  • Experience using power tools and specialized equipment.
  • 3+ years in a similar role.
Apply on Boston Dynamics websiteSave

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