Field Operations Coordinator

Job description

Job responsibilities

• Lead a high-performing team of Field Support Technicians across multiple regions. Set your team up for success by fostering a culture of safety, accountability, and operational excellence.
• Own the day-to-day field support operations across your assigned Zipping Points, ensuring all sites are maintained to Zipline’s standards for readiness, reliability, and performance.
• Manage team scheduling and staffing to ensure consistent coverage across all locations, balancing labor needs with operational demands.
• Coach, train, and develop your team to improve technical capability, operational execution, and customer interaction. Provide ongoing feedback and performance management.
• Partner cross-functionally with Flight Operations, Customer Operations, and other internal teams to ensure seamless execution and rapid issue resolution.
• Ensure all Zipping Points maintain high standards of cleanliness, organization, and functionality, and that preventative maintenance and inspections are completed consistently.
• Monitor high-level performance metrics and service levels, identifying trends, gaps, and opportunities to improve field operations.
• Act as an escalation point for operational or technical issues in the field, supporting your team in troubleshooting and driving resolution when needed.