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Zipline

Robot type
Drone
Location
Dallas-Fort WorthTexasUSA
Job type
Customer Success
Posted
Jul 15, 2026
Full-time

Field Operations Coordinator

Job description

Our customers include the world’s largest and most prominent healthcare systems, governments, retailers, restaurants and global businesses who rely on us to save lives, reduce emissions, increase economic opportunity, and provide delivery from point A to point B as fast as possible. The drone is only 15% of what we’ve built to enable seamless, reliable, global operations.

Our system strengthens supply chains, reduces congestion, and gives people time back. With more than 140 million commercial autonomous miles safely flown, Zipline is redefining access to healthcare, consumer products, and food across the globe.

We operate at a global scale and are looking for practical problem solvers who…

Job responsibilities

  • Lead a high-performing team of Field Support Technicians across multiple regions. Set your team up for success by fostering a culture of safety, accountability, and operational excellence.
  • Own daily site readiness, including equipment functionality, required inspections, preventive maintenance, cleanliness, organization, and adherence to Zipline operating standards.
  • Build schedules and staffing plans that maintain consistent site coverage while balancing labor needs with changing operational demand.
  • Troubleshoot field operational and technical issues, make real-time decisions, and coordinate clear handoffs with Flight Operations, Customer Operations, and internal teams.
  • Track service levels and field performance data to identify reliability gaps, maintenance risks, and opportunities to improve site performance.
  • Implement process improvements that increase preventive-maintenance completion, technician productivity, service reliability, and the experience of on-site partners.
  • Maintain relationships with site partners, gather feedback, and resolve issues affecting daily site operations.
Apply on Zipline websiteSave

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