Field Service Engineer 2 - Weekend Shift

Job description

Job responsibilities

• Understand and comply with all department and company policies
• Provide management with a quarterly review and assessment of your assigned area of responsibility
• Proficiency in accurately documenting service activities, maintaining records, and providing comprehensive reports to stakeholders
• Complete all administrative tasks in the required time frame
• Provide technical support to end-users and other Intuitive employees
• Conduct training sessions at Intuitive facilities, training centers, and hospitals
• Perform various scheduled maintenance activities such as system inspections, preventive maintenance, software updates, system recalls, field actions, and upgrades
• Troubleshoot, diagnose, and repair all Intuitive products and associated equipment in accordance with procedures and within designated timeframes

Job requirements

• Demonstrated ability to work effectively as part of a team, partnering with colleagues, customers, and other stakeholders to achieve common goals
• Demonstrated ability to identify, dissect, and resolve technical issues efficiently, utilizing proven problem-solving skills and critical thinking abilities
• Solid time management skills with the ability to prioritize tasks, meet deadlines, and handle multiple assignments simultaneously while maintaining attention to detail
• Ability to Travel up to 70% and within the travel and expense policy as required by management to fulfill the specific needs of the role
• Willingness to perform ad hoc tasks assigned by management
• Reside within a reasonable distance, typically within 30 miles, of the assigned territory location or other designated area as required by management to fulfill the specific needs of the role
• Ability to work a flex shift, second shift, or other type of shift as required by management to fulfill the specific needs of the role
• Demonstrate personal characteristics expected of Intuitive personnel (eg. Character, capacity, energy, experience)