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Intuitive

Robot type
Surgical and Medical
Location
Fort LauderdaleFloridaUSA
Job type
Customer Success
Posted
Sep 8, 2026
Full-time

Field Service Engineer 2 - Wknd Shift

Job description

As a Field Service Engineer 2 at Intuitive, you will be an integral part of our dedicated team, responsible for the installation, support, troubleshooting, repair, and maintenance of all our products within your management designated area of responsibility. Your primary focus will be to ensure that all service agreements and warranty obligations are met and surpassed, while consistently exceeding customer expectations. This role demands expertise in electro-mechanical systems, acquired through specialized training, as well as exceptional customer service and communication skills.

Job responsibilities

  • Understand and comply with all department and company policies
  • Provide management with a quarterly review and assessment of your assigned area of responsibility
  • Proficiency in accurately documenting service activities, maintaining records, and providing comprehensive reports to stakeholders
  • Complete all administrative tasks in the required time frame
  • Provide technical support to end-users and other Intuitive employees
  • Conduct training sessions at Intuitive facilities, training centers, and hospitals
  • Perform various scheduled maintenance activities such as system inspections, preventive maintenance, software updates, system recalls, field actions, and upgrades
  • Troubleshoot, diagnose, and repair all Intuitive products and associated equipment in accordance with procedures and within designated timeframes

Job requirements

  • Demonstrated ability to work effectively as part of a team, collaborating with colleagues, customers, and other stakeholders to achieve common goals
  • Demonstrated ability to identify, analyze, and resolve technical issues efficiently, utilizing strong problem-solving skills and critical thinking abilities
  • Strong time management skills with the ability to prioritize tasks, meet deadlines, and handle multiple assignments simultaneously while maintaining attention to detail
  • Ability to Travel up to 75% and within the travel and expense policy as required by management to fulfill the specific needs of the role
  • Willingness to perform ad hoc tasks assigned by management
  • Reside within a reasonable distance, typically within 30 miles, of the assigned territory location or other designated area as required by management to fulfill the specific needs of the role
  • Ability to work a flex shift, second shift, or other type of shift as required by management to fulfill the specific needs of the role
  • Demonstrate individual characteristics expected of Intuitive personnel (eg. Character, capacity, energy, experience)
Apply on Intuitive websiteSave

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