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PROCEPT BioRobotics

Robot type
Surgical and Medical
Location
District of ColumbiaUSA
Job type
Customer Success
Posted
Sep 8, 2026
Full-time

Field Service Engineer

Job description

Embark on an enriching journey with PROCEPT BioRobotics, where our vision, mission, and values guide everything we do as a company. At PROCEPT, we put the patient first in everything we do and are committed to revolutionizing treatment for benign prostatic hyperplasia (BPH, otherwise known as prostate gland enlargement) through innovation in surgical robotics. As our company succeeds and grows, we improve the quality of life of patients, provide more effective treatment options for surgeons, uphold the trust of our shareholders.

At PROCEPT, we believe every person matters. Every employee, every patient, every caregiver.

And this doesn’t happen by accident. It starts with our live induction…

Job responsibilities

  • Install, inspect, troubleshoot, and calibrate biomedical equipment at customer sites, following manufacturers' manuals and applicable policies and procedures
  • Perform preventive maintenance or service
  • Diagnose and resolve complex technical issues, and upgrade, disassemble, repair, or replace equipment
  • Update field service database to track and analyze customer configurations and parts inventory, work with Customer Service to process warranty returns
  • Record potential complaints, relay feedback and report trends
  • Maintain comprehensive expertise of service documentation; generate and improve servicing procedures, processes, and knowledgebase
  • Proactively monitor customer critical success factors and provide recommendations
  • Collaborate with R&D, Manufacturing, QA, Sales, Clinical and Marketing in field and in house

Job requirements

  • Bachelors Degree or Equivalent preferred
  • 3+ years of Medical Device Field Service Experience
  • Excellent verbal and written communication
  • Customer Service / Customer Facing skills
  • Operation monitoring
  • Quality control analysis
  • Service orientation
  • Complex problem solving and critical thinking skills
Apply on PROCEPT BioRobotics websiteSave

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