- Robot type
- Humanoid · Warehouse and Logistics
- Location
- GeorgiaUSA
- Job type
- Customer Success
- Posted
- Oct 19, 2026
- Salary
- $90,000–$115,000 a year
Field Service Engineer -Southeast
Job description
As a Field Service Engineer, you will help to strengthen our world-class service and support efforts to meet the demands of our North American customers. Every day, you will work to support our advanced Warehouse Robotics in the field at customer worksites to deliver end-to-end customer-driven solutions. To thrive in this role, you must have exceptional technical capabilities, deep empathy for our customers, and familiarity with field service roles. You must be independent, decisive, and maintain a high attention to detail.
Boston Dynamics is a world leader in mobile robots, tackling some of the toughest robotics challenges.
Boston Dynamics is a world leader in mobile robots, tackling some…
Job responsibilities
- Perform emergency repairs, installations, site integrations, routine maintenance, and general technical service and support for our western regional customers.
- Collaborate across Sales, Engineering, and Service Operations to drive technical solutions and resolve customer issues quickly and efficiently.
- Ensure world-class support outcomes - Customer Satisfaction (CSAT), issue resolution time, and first-time-fix metrics.
- Document and complete service administration activities promptly in our CRM.
Job requirements
- Prior experience in a role delivering high quality, highly reliable, and highly responsive field service.
- Support experience with highly specialized and complex platform technology.
- Customer management and communication skills with demonstrated experience in a customer support environment.
- Track record of achieving successful support outcomes tracking metrics such as issue resolution time, response time, and customer satisfaction.
- Prior experience performing repairs/maintenance on mechanical equipment.
- Experience using power tools and specialized equipment.
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