Field Support Engineer (Dallas)

Job description

Job responsibilities

• Take primary ownership of one or more sites as the customer point-of-contact
• Provide secondary backup ownership to others
• Participate in travel deployment projects in the field (1-2 weeks at a time)
• Participate in customer support phone and email on-call rotations
• Schedule, track, and perform preventative maintenance
• Build and maintain reactive technical support processes
• Lead and contribute to support team projects

Job requirements

• 2+ years of product support engineering with experience in electro-mechanical hardware and software systems
• Willingness and ability to travel (up to 50%)
• Working knowledge of Google Suite, Asana, Slack, Jira, and hardware and software principles
• Basic technical skills for software, mechanical, and electrical engineering
• Strong writing, analytical, and problem-solving skills
• Strong attention to detail, self-motivation, and customer communication experience
• Self-starter mentality with a bias toward action and strong follow through
• A BA/BS in a related field