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Zipline

Robot type
Drone
Location
South San FranciscoCaliforniaUSA
Job type
Customer Success
Posted
Jul 15, 2026
Salary
$160,000–$200,000 a year
Full-time

Field Systems Engineer Pipeline

Job description

Our customers include the world’s largest and most prominent healthcare systems, governments, retailers, restaurants and global businesses who rely on us to save lives, reduce emissions, increase economic opportunity, and provide delivery from point A to point B as fast as possible. The drone is only 15% of what we’ve built to enable seamless, reliable, global operations.

Our system strengthens supply chains, reduces congestion, and gives people time back. With more than 140 million commercial autonomous miles safely flown, Zipline is redefining access to healthcare, consumer products, and food across the globe.

We operate at a global scale and are looking for practical problem solvers who…

Job responsibilities

  • Serve as a technical authority for your assigned Platform 2 systems, developing a deep understanding of their design, behavior, failure modes, and operational use.
  • Lead the investigation of complex field issues by combining telemetry and log analysis, physical failure analysis, bench testing, operator feedback, and first-principles reasoning.
  • Provide technical leadership during field escalations, including developing safe containment plans and supporting hands-on troubleshooting when necessary.
  • Drive issues from detection through root cause, corrective action, validation, and fleet implementation.
  • Build software, dashboards, automated analyses, and diagnostic tools that identify degraded or off-nominal behavior before it causes operational disruption.
  • Use fleet data to identify reliability trends, prioritize engineering work, and measure whether corrective actions delivered the expected improvement.
  • Partner with design, test, reliability, manufacturing, quality, and operations teams to develop solutions that balance safety, reliability, availability, and cost.
  • Translate field experience into clear engineering requirements and influence future designs for reliability, diagnosability, testability, maintainability, and ease of operation.

Job requirements

  • Experience with autonomous vehicles, robotics, aerospace, automotive, industrial automation, medical devices, or other safety- or reliability-critical systems.
  • Experience with embedded C/C++, vehicle networks, telemetry pipelines, simulation, remote diagnostics, or over-the-air software systems.
  • Experience with design validation methods such as vibration, thermal cycling, environmental testing, accelerated life testing, or HALT.
  • Familiarity with reliability metrics, fleet health monitoring, prognostics, or condition-based maintenance.
  • Experience developing technical documentation, maintenance programs, service procedures, or operational tooling.
  • Experience supporting distributed field operations or products deployed in varied and demanding environments.
Apply on Zipline websiteSave

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