Fleet Configuration & Change Manager

Job description

Job responsibilities

• Hardware change evaluation:
• Review proposed hardware changes to Zipline’s fleet prior to manufacturing cut-in for feasibility and operational process readiness
• Evaluate the costs & benefits of deploying proposed hardware changes to the operating fleet; define fleet allocation plans and retrofit campaigns with these insights
• Operational readiness management:
• Project-manage the operations team’s review of new hardware adjustments – the Commercial Operations Readiness Review - to confirm field-readiness; channel negative feedback to the responsible engineers.
• Build the system to manage Operations’ review of all incoming tickets / concepts from Engineering; program manage the timely feedback and decision on proposals.
• Program-manage the fixtures and tools and testers required to execute and support a hardware change and ensure clear ownership of any changes required to the tooling, parts, and workflows of operations.
• Retrofit execution: Plan and sequence retrofits as necessary; ensure readiness for parts supply, labor resourcing and training, and progress tracking.

Job requirements

• Several years leading complex hardware change deployment, fleet configuration, maintenance planning, NPI, sustaining engineering, or technical operations programs.
• Working knowledge of engineering change control: BOMs, part and revision control, effectivity, ECOs, compatibility, production cut-ins, and retrofit embodiment.
• Strong quantitative judgment: lifecycle cost, capacity impact, reliability benefit, maintenance burden, inventory exposure, and scenario analysis.
• Track record of success building and implementing new operating processes: intake, prioritization, decision gates, reviews, communications, and escalation paths.
• Exceptional data and record discipline. In this role, configuration accuracy is operationally and potentially regulatorily consequential.
• Clear written and verbal communication with both engineers and business leaders.
• Willingness and ability to spend time with field technicians, operators, production teams, and deployed sites to deeply understand fleet allocation impacts.
• Familiarity with reliability engineering, maintainability, spares planning, technical publications, training readiness, and regulatory change incorporation.