Forward Deployed Engineer

Job description

Job responsibilities

• Deploy onsite for multi-week engagements with critical customers to install, configure, and commission BRINC drones, robotic drone nests, remote controllers, and proprietary LiveOps software into live 911 response…
• Support live operational flights, including preparation testing, pre-operational briefings with contingencies, and debriefs with customer personnel and BRINC teams.
• Triage and debug issues in the field across software, firmware, hardware, networking, and RF, driving them to root cause under operational time pressure.
• Implement and validate fixes on-site. Write, test, and deploy code and configuration changes, then upstream that work into the mainline product.
• Serve as the primary technical liaison between the customer and engineering at headquarters, translating field observations into reproducible bug reports, requirements, and feature specifications.
• Rotate back to BRINC’s Seattle headquarters to work directly with embedded, perception, controls, test, and manufacturing engineers, landing new features and fixes and validating them in the operational environment…
• Maintain deep technical expertise in BRINC products and proprietary software, a high level of flying proficiency, and an FAA Part 107 Pilot’s License with all required recurrent training.
• Build trust-based relationships with customers and public safety agencies, and remain a calm, credible presence during mission-critical incidents.

Job requirements

• 4+ years of industry experience in software engineering, field engineering, systems engineering, or technical support of complex hardware systems.
• Proven experience troubleshooting complex technical systems across hardware, firmware, and software.
• Ability to obtain and maintain an FAA Part 107 license and currency certifications.
• Excellent written and verbal communication skills for engaging both engineering teams and non-technical stakeholders.
• Ability to remain calm and decisive while supporting public safety customers in mission-critical situations.
• Willingness to participate in rotating after-hours on-call support schedules, including nights, weekends, and holidays.
• Ability to travel upwards of 90%, including multi-week deployments at customer sites, regular travel to BRINC’s Seattle headquarters, and deployments on short notice.
• Proficiency in Python and the ability to read, modify, and debug C/C++.