Ground Systems Instructor

Job description

Job responsibilities

• Develop technical training, SOPs, train-the-trainer materials, and maintenance bulletins with engineering, maintenance, and operations stakeholders.
• Deliver virtual, live in-person, and one-on-one on-the-job training for technicians working on ground-system infrastructure, Docks, and Dropboxes.
• Coordinate course schedules and training communications so learners and leaders understand training plans, requirements, and completion status.
• Maintain accurate training actions and records in Zipline’s Training Academy systems, producing documentation for learners, customer stakeholders, and audits.
• Develop selected technicians as on-the-job-training instructors and support their required notices, forms, and instruction.
• Evaluate qualification readiness of trainees, record performance, and measure field performance of ground systems teams to sharpen the training outcomes.
• Improve courses and procedures through learner feedback, field observations, internal tickets, and collaboration with OEM engineering and technical writers.
• Own training quality by ensuring technicians are prepared for safe ground-system work, qualification requirements are met, and records remain complete and audit-ready.