- Robot type
- Humanoid
- Location
- FremontCaliforniaUSA
- Job type
- Customer Success
- Posted
- Mar 27, 2026
- Salary
- $70,000–$110,000 a year
Full-time
Hardware Support Engineer
Job description
Dexmate is building the foundation for physical AI — combining a new generation of robots with a universal Physical AI OS, making robots as easy to build and deploy as software. Today, robotics is fragmented, slow, and closed: most builders are forced to reinvent the same stack again and again, and most ideas never make it past the prototype stage. We exist to change that. Our mission is to democratize robotics by lowering the barrier to entry, delivering a plug-and-play platform for developers, researchers, and enterprises, and cultivating an open ecosystem that accelerates the evolution of physical AI.
Job responsibilities
- Field Deployment & Commissioning — Travel to customer sites to install, commission, and validate new units; ensure each deployment meets spec before handoff.
- On-Site Diagnostics & Repair — Diagnose and repair electrical systems (wiring, power supplies, sensors, controllers) and mechanical systems (actuators, motors, gearboxes, joints) under real-world field conditions,…
- Preventive Maintenance — Run scheduled maintenance and inspection programs across the fleet to catch issues before they become downtime; track wear patterns across the 200+ unit install base.
- Field Troubleshooting — Serve as the front-line technical responder for customer-reported hardware issues; independently diagnose and resolve problems on-site, looping in engineering only when needed.
- Documentation & Knowledge Base — Maintain detailed repair logs, failure analyses, and maintenance records (Linear/Notion); build out field runbooks and troubleshooting guides as the fleet grows.
- Hardware Feedback Loop — Be the voice of the field for the hardware engineering team — flag recurring failure modes, propose design-for-repairability improvements, and help component standardization decisions.
- Spare Parts & Logistics — Manage spare parts inventory and logistics for field visits; plan ahead for multi-day or multi-site trips with the right tools and parts on hand.
- Customer-Facing Communication — Represent Dexmate professionally on-site; explain issues and resolutions clearly to non-technical customer stakeholders.