Inside Sales Engineer

Job description

Job responsibilities

• Respond promptly and professionally to all inbound sales inquiries from web, email, other channels
• Qualify inbound leads using pre-defined criteria (e.g. use case Lit, budget, authority, need, timeline)
• Conduct discovery calls to assess technical feasibility and customer goals
• Maintain detailed notes in the CRM, including call outcomes, qualification status, and follow-ups
• Route qualified leads to the appropriate Regional Sales Manager, Applications Engineer , or otherwise
• Support initial technical Q&A, helping customers understand robot capabilities, system requirements, and deployment Lit
• Collaborate with marketing to provide feedback on lead quality and messaging gaps
• Assist in the creation and maintenance of technical sales collateral (e.g., feature sheets, configuration templates, FAQs)

Job requirements

• 2–4 years in inside sales, pre-sales engineering, or technical support in a fast-paced, B2B environment
• Experience working in industrial automation, robotics, hardware, or manufacturing is highly preferred
• Strong verbal and written communication skills — you know how to tailor technical messaging for a non-technical or technical audience
• Proficiency with CRM systems (e.g., HubSpot, Salesforce) and lead routing workflows
• Detail-oriented with excellent note taking and documentation habits
• Comfortable handling multiple simultaneous inbound requests and prioritizing follow- ups
• Strong ability to work independently while collaborating closely across departments
• Experience supporting or selling complex hardware/software systems is a plus