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Symbotic

Robot type
Warehouse and Logistics
Location
WilmingtonNorth CarolinaUSA
Job type
Customer Success
Posted
Oct 29, 2026
Internship

Intern- Customer Success

Job description

We do not discriminate based on race, color, ethnicity, ancestry, religion, sex, national origin, sexual orientation, age, citizenship status, marital status, disability, gender identity, gender expression, veteran status, or genetic information.

Symbotic is an automation technology leader reimagining the supply chain with its end-to-end, AI-powered robotic and software platform. Symbotic reinvents the warehouse as a strategic asset for the world’s largest retail, wholesale, and food & beverage companies.

We are a community of innovators, collaborators and pioneers who embrace our differences, because we know unique perspectives make us stronger and smarter. Every perspective matters.

Job responsibilities

  • Analyze large data sets to identify opportunities to improve system performance at individual customer sites and across the network.
  • Support troubleshooting and root-cause analysis for system performance issues.
  • Collaborate with engineering, operations, and technology partners to develop and implement performance improvement plans.
  • Contribute to improvement efforts involving automated inbound, automated outbound, lift systems, and related system areas.
  • Help build, track, and interpret KPIs and operating metrics to improve people, processes, and systems.
  • Participate in cross-functional initiatives focused on resolving recurring challenges and improving customer outcomes.
  • Help develop and maintain AI-enabled dashboards that translate system performance data into actionable insights for Customer Success and cross-functional teams.

Job requirements

  • Currently pursuing a bachelor’s degree in industrial engineering, business, data analytics, engineering, or a related field.
  • Strong analytical skills, including the ability to handle and interpret large data sets accurately and with attention to detail.
  • Familiarity with Microsoft Excel; exposure to Python and SQL is a plus.
  • Strong communication and listening skills, with the ability to build effective working relationships.
  • A collaborative, customer-focused approach to teamwork.
  • A proactive, solution-focused mindset and interest in using data to identify and address issues.
Apply on Symbotic websiteSave

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