- Robot type
- Warehouse and Logistics
- Location
- WilmingtonNorth CarolinaUSA
- Job type
- Customer Success
- Posted
- Oct 21, 2026
- Salary
- $69,000–$101,200 a year
Service Readiness Engineer
Job description
We do not discriminate based on race, color, ethnicity, ancestry, religion, sex, national origin, sexual orientation, age, citizenship status, marital status, disability, gender identity, gender expression, veteran status, or genetic information.
Symbotic is an automation technology leader reimagining the supply chain with its end-to-end, AI-powered robotic and software platform. Symbotic reinvents the warehouse as a strategic asset for the world’s largest retail, wholesale, and food & beverage companies.
We are a community of innovators, collaborators and pioneers who embrace our differences, because we know unique perspectives make us stronger and smarter. Every perspective matters.
Job responsibilities
- Develop spare parts lists for new robotics and automation equipment during product development and sustaining support.
- Maintain maintenance and operations BOM structures to support equipment upkeep.
- Develop and source customer site spare parts lists in collaboration with Engineering, Supply Chain, and Field Service.
- Support part creation and release within the Product Lifecycle Management (PLM) database, including reviewing and updating datasheets and sourcing information.
- Develop equipment asset lists and support the setup of parts, asset data, and planned maintenance requirements within the Computerized Maintenance Management System (CMMS).
- Provide technical input for service documentation and help identify field support tools, test equipment, and spare parts requirements.
- Provide service-related feedback to support product improvements and equipment supportability.
Job requirements
- Bachelor's degree in Mechanical, Electrical, Robotics, Industrial Engineering, or a related field preferred.
- Minimum of 3 years of experience working with BOM structures, including reviewing and submitting Engineering Change Orders (ECOs).
- Experience reading or developing engineering drawings using PLM or CAD tools.
- Strong knowledge of robotics and automation equipment or a willingness to learn new technologies.
- Experience with CMMS and maintenance requirements a plus.
- Proficiency in Excel with the ability to work with large datasets.
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