Internal Communications & Knowledge Systems Partner

Job description

Job responsibilities

• Own our internal knowledge base as a product. Understand what users need, keep a roadmap and backlog, and organize content around how people look for it, not around our org chart.
• Set the standards for internal content (style guides, templates, page types, metadata, and ownership conventions), the same way a docs team sets standards for product documentation.
• Run the full content lifecycle from intake to retirement, and build the freshness model behind it: clear owners, review dates, and triggers that flag content when a policy, process, system, or org change makes it out…
• Tie content updates to the moments that cause change, like launches, policy updates, reorgs, and tool rollouts, so docs ship with the change instead of weeks after it.
• Audit and consolidate what we already have. Cut duplicates, retire what's dead, and establish one source of truth for the things that matter.
• Stay on top of the latest AI tools for writing, knowledge management, search, and automation. Use them to scale the work, from drafting and personalizing comms to catching stale or conflicting content to building…
• Structure our content so AI assistants and search tools can actually use it well. Partner with our Enterprise Eng/Builder Tools team and system owners on rollouts, and be the person who turns "we built this" into…
• Lead change comms and enablement for new tools and ways of working. Build a network of content owners and champions across teams, and make it easy for subject matter experts to keep their own content current.

Job requirements

• 5+ years in internal communications, knowledge management, content strategy or operations, technical writing, or product documentation, ideally at a fast-growing tech company.
• You've owned a knowledge base, intranet, help center, or documentation set end to end, including its structure, standards, governance, and upkeep, and built process around it that people actually follow.
• A product mindset. You think in terms of users, problems, prioritization, and iteration, and you use a few meaningful metrics to decide what to work on.
• Hands-on, everyday use of AI tools, plus a track record of bringing new tools into a company and driving adoption across teams or locations. Bonus if you've built your own workflows, automations, or agents.
• Strong, clear writing across formats, from a leadership announcement to a how-to page to a two-line Slack update, plus experience with tools like Confluence, Notion, Guru, Glean, or Slack.