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Gatik

Robot type
Autonomous Vehicle
Location
Santa ClaraCaliforniaUSA
Job type
IT
Posted
Jul 8, 2026
Salary
$120,000–$170,000 a year
Full-time

IT Support Engineer

Job description

We have delivered complete, proprietary AV technology - an integration of software and hardware - to enable earlier successes for our clients in constrained Level 4 autonomy. By choosing the middle mile – with defined point-to-point delivery, we have simplified some of the more complex AV challenges, enabling us to achieve full autonomy ahead of competitors. Given extensive knowledge of Gatik’s well-defined, fixed route ODDs and hybrid architecture, we are able to hyper-optimize our models with exponentially less data, establish gate-keeping mechanisms to maintain explainability, and ensure continued safety of the system for unmanned operations.

Visit us at Gatik for more company…

Job responsibilities

  • Provide day-to-day IT support for laptops, desktops, peripherals, mobile devices, and office technology
  • Set up and configure new hire equipment, user accounts, access permissions, and software
  • Troubleshoot hardware, software, network, printer, and AV issues across the office
  • Install, maintain, and repair computers, peripherals, and conference room equipment
  • Support onboarding and offboarding, including device setup, account provisioning, and equipment collection
  • Manage IT inventory, asset tracking, and equipment lifecycle needs
  • Perform routine system, security, and connectivity checks
  • Document support issues, resolutions, and internal IT processes

Job requirements

  • 5+ years of experience in IT support, desktop support, or systems support
  • Experience supporting Windows, macOS, and Linux systems in a production environment
  • Experience with Google Workspace administration
  • Experience supporting iOS and Android devices
  • Strong troubleshooting skills across hardware, software, and basic networking issues
  • Familiarity with Jira Service Management and Confluence
  • Experience with printers, conference room AV systems, and workplace IT support
  • Solid understanding of networking basics such as DNS, DHCP, TCP/IP, and Wi-Fi troubleshooting
Apply on Gatik websiteSave

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