IT Windows Systems Administrator

Job description

Job responsibilities

• Support users and maintain critical resources in a broad range of use cases and environments.
• Troubleshoot and recover failed Windows systems or resources.
• Implement policies based on guidance from security and engineering teams.
• Define, document, and implement best practice standards.
• Support user productivity applications such as O365, Outlook, Teams.
• Monitor for and remediate critical issues in production environments.
• Contribute to Internal Documentation and Runbooks.
• Partner with Internal Service Desk Teams for ticketing escalations and triage.

Job requirements

• Bachelor’s degree in a STEM discipline and 1+ years of experience in IT systems administration OR 3+ years of experience in IT systems administration without a degree.
• 3+ years of experience maintaining a Windows-based infrastructure, including Active Directory, DNS, DHCP, IIS.
• Experience with Authentication and SSO solutions (SAML, OIDC/OAUTH, Flask, Mellon, ADFS, NPS/Radius/Tacacs).
• 5+ years implementing and troubleshooting Windows systems (Windows 10/11, Windows Server 2016+).
• Analysis of memory dump and logs for advanced troubleshooting of systems.
• Recovery of failed Windows systems (unable to boot).
• Imaging of Windows systems (WDS, sysprep).
• Operating system patch management at scale.