Junior IT Support Engineer

Job description

Job responsibilities

• Provision, configure, inventory, and retire Mac laptops through Iru (formerly Kandji).
• Build and image Linux laptops and desktops for engineering teams, and support Windows machines where needed.
• Troubleshoot hardware and OS issues, and manage repairs, loaners, and vendor RMAs.
• Troubleshoot wired, Wi-Fi, VPN, and connectivity issues for employees and lab equipment.
• Support office network changes, including patching, port assignments, and device onboarding.
• Run new-hire setup end to end, from accounts, devices, and access to a first-day walkthrough, and run offboarding, including device recovery, access removal, and data handoff.
• Handle SSO and MFA enrollment, resets, and basic access requests, and support day-to-day Google Workspace and Slack administration.
• Maintain conference rooms, A/V, printers, and other onsite technology.

Job requirements

• 2–4 years of experience in IT support, desktop support, help desk, or IT operations.
• Strong macOS support skills, and comfortable supporting Linux and Windows.
• Hands-on experience installing and configuring Linux (e.g., Ubuntu) on laptops and desktops.
• Experience with Iru/Kandji, Jamf, or a similar endpoint management tool.
• Working knowledge of networking fundamentals, including DHCP, DNS, VLANs, and Wi-Fi and VPN troubleshooting.
• Experience running employee onboarding and offboarding, and with basic SSO and MFA administration (Okta or similar).
• Ticket-queue discipline, clear written documentation, and a strong service orientation with both technical and non-technical teams.
• Scripting in Bash, Python, or zsh to automate setup tasks is a plus.