Legal Operations Generalist

Job description

Job responsibilities

• Serve as the air traffic control hub for the Legal team — own the legal intake system, triage all incoming requests, route to the right owner, and ensure nothing falls through the cracks
• Identify and pilot AI-native approaches to legal operations and bring the team along on adoption, using and building enterprise AI in day-to-day operations.
• Own our CLM operations day-to-day: maintain and run automated workflows for NDAs, vendor agreements, and commercial contracts. Support attorneys and contract managers on process and system questions
• Support in leveraging AI and MCP capabilities to enable self-service contract data queries and trend analysis
• Own the Legal team’s repository. Build and maintain an organized, searchable document repository; document standard operating procedures and close gaps in existing coverage
• Manage the Legal team’s new hire onboarding process and maintain key templates, playbooks, and training materials
• Track and report on legal operations metrics including request volume, turnaround times, and outside counsel spend
• Support entity management and corporate filings, coordinating with outside vendors and relevant counsel to keep corporate records current

Job requirements

• Bachelors degree in Political Science, Legal Studies, Data Science, or related field
• 4–8 years of experience in legal operations, business operations, contracts management, or a similar operational role in a technology company or law firm
• Hands-on system experience, ideally as a workflow designer or administrator; experience with DocuSign, Ironclad, Jira, and Google Suite strongly preferred
• A genuinely generalist operational profile — you have owned a wide range of work across systems, documentation, reporting, and cross-functional coordination without settling into a single specialty
• Strong process-builder instincts: you create structure and documentation where none exists
• Comfort with ambiguity and a bias toward action — willingness to take on any task, big or small, to get the job done
• Strong organizational, time management, and project management skills with the ability to handle high volume and balance competing demands
• Good judgment and a high level of professional integrity, discretion, and ability to maintain confidentiality