Legal Operations Manager

Job description

Job responsibilities

• Own all aspects of the legal tech stack, including evaluation, implementation, and ongoing administration of software tools
• Lead the integration of workflow automation and AI-powered tools while ensuring data privacy, security, and regulatory compliance
• Manage system migrations, upgrades, and user access; proactively identify and address system pain points for internal customers
• Partner with Legal, Finance, and Procurement to capture requirements, optimize processes, and deliver measurable improvements in efficiency and customer satisfaction
• Serve as project manager across multiple concurrent initiatives, aligning technical solutions with business goals and compliance requirements
• Develop and deliver training, documentation, and support resources for end users
• Monitor industry trends in legal technology, privacy, and AI; make recommendations for continuous improvement
• Manage vendor relationships for legal software and coordinate across IT, Legal, and Finance teams to ensure seamless operations

Job requirements

• 5+ years of experience in legal operations, technical program management, or technology implementation, with direct ownership of legal or compliance systems
• Demonstrated expertise in project management, systems integration, and cross-functional collaboration
• Experience with ticketing systems such as Jira, procurement tools such as Coupa, CLMs, and workflow/process improvement, ideally in a high-growth, tech-forward environment
• Technical acumen and comfort driving evaluation and integration of new technologies and AI solutions
• Strong analytical, problem-solving, and communication skills