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Amazon Robotics

Robot type
Warehouse and Logistics
Location
New YorkNew YorkUSA
Job type
Customer Success
Posted
Jul 22, 2026
Full-time

Manager, Customer Support Engineering, Fauna

Job description

Fauna Robotics is seeking a Manager, Customer Support Engineering to build and lead our customer support organization. This team will serve as the primary technical interface between Fauna and our customers, owning the end-to-end support experience across deployment, operation, troubleshooting, escalation, and resolution of issues involving our humanoid robots. Our initial customers are robotics researchers, universities, and enterprise engineering teams. Over time, this organization will evolve to support broader commercial and consumer deployments.

Key job responsibilities - Build, hire, develop, and lead the Customer Support Engineering organization, including senior engineers and future…

Job requirements

  • Bachelor's degree in Computer Science, Computer Engineering or a related technical discipline
  • Bachelor's degree or foreign equivalent in robotics, mechanical engineering, electrical engineering, or a related field
  • 10+ years of experience in technical support, customer support engineering, field engineering, developer support, or a similar technical customer-facing function.
  • 5+ years of experience leading technical teams, including managers or senior technical leaders.
  • Experience supporting complex products that combine hardware, software, networking, and cloud services.
  • Experience building support organizations, operating mechanisms, and technical escalation processes in a growing environment.
  • Demonstrated ability to manage executive customer escalations and drive cross-functional technical issues to closure.
  • Experience supporting robotics, autonomous systems, industrial automation, embedded Linux, or other complex electromechanical products.
Apply on Amazon Robotics websiteSave

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