Manager, People Services

Job description

Job responsibilities

• Lead, develop, and oversee the performance, training, and professional growth of teams in the U.S. and Mexicali.
• Serve as Workday SME for complex transactions, audits, corrections, and troubleshooting.
• Drive data integrity and quality assurance activities.
• Lead HR operational and system-related projects.
• Manage escalations and partner cross-functionally with HR, Payroll, Benefits, Legal, Recruiting, and IT.
• Develop SOPs, training materials, and governance practices.
• Coach and support team members on Workday, project management, and HR operations.
• Ensure effective onboarding, training, and development plans are established for all Americas Tier 2 People Services roles, incorporating regional and country-specific requirements where applicable.

Job requirements

• 8+ years in HR Operations, People Services, HRIS, Shared Services, or related field.
• 3+ years managing teams, including remote and international teams.
• Advanced Workday HCM understanding, including business processes, transaction management, audits, corrections, data quality, and governance practices.
• Experience with audits, data corrections, data governance, and transactional quality oversight.
• Strong understanding of how HR transactions impact payroll, benefits, compensation, security roles, reporting, compliance, and downstream integrations.
• Strong project management and stakeholder management skills.
• Demonstrated success leading high-performing teams while serving as a hands-on leader and coach, balancing strategic leadership with operational execution.
• Excellent analytical, communication, and problem-solving skills.