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Zipline

Robot type
Drone
Location
South San FranciscoCaliforniaUSA
Job type
Business Operations
Posted
Jul 11, 2026
Salary
$140,000–$180,000 a year
Full-time

PLM Systems Analyst

Job description

Our customers include the world’s largest and most prominent healthcare systems, governments, retailers, restaurants and global businesses who rely on us to save lives, reduce emissions, increase economic opportunity, and provide delivery from point A to point B as fast as possible. The drone is only 15% of what we’ve built to enable seamless, reliable, global operations.

Our system strengthens supply chains, reduces congestion, and gives people time back. With more than 140 million commercial autonomous miles safely flown, Zipline is redefining access to healthcare, consumer products, and food across the globe.

We operate at a global scale and are looking for practical problem solvers who…

Job responsibilities

  • Own operational health, availability, administration, and application configuration for Zipline’s Siemens PLM and CAD ecosystem.
  • Monitor application health, triage production issues, coordinate recovery, and meet established service expectations for engineering support requests.
  • Coordinate directly with Siemens and development partners to resolve issues, track progress, and drive to timely resolutions.
  • Investigate recurring incidents through root-cause analysis and deliver preventative fixes that reduce repeat support volume.
  • Administer user provisioning, role changes, license allocation, access reviews, and software-license utilization.
  • Maintain development, test, and production environments; functionally validate configuration changes before controlled production promotion.
  • Coordinate maintenance, patches, and upgrades with users, infrastructure, identity, networking, security, and vendors to minimize disruption.
  • Maintain runbooks, knowledge articles, and operating procedures; use support trends to prioritize reliability and workflow improvements.
Apply on Zipline websiteSave

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