Program Manager, Major Deployments

Job description

Job responsibilities

• Own planning and execution for commercial deployments, from pilot through scaled rollout, including dock-based remote operations programs
• Manage scope, schedule, dependencies, and risk across hardware, software, and operational workstreams - and flag the technical, regulatory, and logistical problems early, with a plan attached
• Partner with customers to build the operational foundation: Standard Operating Procedures, Safety Management System inputs and operational controls, and maintenance and support plans matched to Skydio platforms
• Run the handoff to steady-state operations, and confirm the customer's team is genuinely ready before you step back
• Translate customer operational requirements into execution plans and clear internal deliverables
• Coordinate across Mission Success, Support, Product, Engineering, and Operations
• Keep customer expectations and Skydio's actual capabilities in the same place, including saying no when that's the honest answer
• Support commercial expansion - early deployments, new use cases, and the groundwork for scaling them

Job requirements

• 5+ years in a customer-facing program or professional services role delivering complex technical programs
• Track record running multi-phase implementations that combine hardware, software, and operational process change
• Strong project management fundamentals: planning, dependency tracking, risk management, execution tracking
• Experience standing up new technology at customer sites, including the workflow design, documentation, and training that makes it stick
• Clear writing and speaking, with equal comfort in a customer's operations meeting and an internal engineering review
• Ability to diagnose and resolve execution problems independently