- Robot type
- Autonomous Vehicle · Construction
- Location
- San FranciscoCaliforniaUSA
- Job type
- Customer Success
- Posted
- Jun 10, 2026
- Salary
- $114,000–$144,000 a year
Full-time
Robotics Support Engineer
Job description
Who we are Pronto AI is a global leader in commercializing autonomous vehicle (AV) technology, deploying Autonomous Haulage Systems (AHS) that automate operations in mines, quarries, and construction sites worldwide. While much of the industry remains in R&D, we deliver real, production-ready autonomy that is already operating in the field. We are on a mission to make mining operations safer, smarter, and more efficient through cutting-edge technology, and we are building toward becoming the world’s first profitable AV technology company.
Job responsibilities
- Answer questions live from customers and the Pronto operations team during production
- Investigate and resolve complex system behaviors across our autonomous truck fleet through log analysis, reproduction testing, and systematic debugging
- Support hardware and software teams by developing reproduction cases, analyzing system logs, and isolating root causes
- Create automated test suites and tools to validate system behavior and accelerate troubleshooting
- Build monitoring and diagnostic systems to help identify and track issues across the fleet
- Document investigations and solutions to build our knowledge base
- Provide technical guidance to cross-functional teams on system behavior and debugging approaches
- Work with the operations team to improve diagnostics and enable them to diagnose and solve common issues
Job requirements
- 2+ years of relevant non-internship work experience
- Demonstrated ability to solve complex technical issues through methodical investigation and creative problem-solving
- Experience working with large-scale logs and data analysis
- Strong communication skills and ability to explain complex technical issues clearly
- Experience with Linux systems and debugging tools
- Experience working with hardware systems
- Experience writing code in C++ and Python