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Saronic

Robot type
Marine and Space · Defense
Location
AustinTexasUSA
Job type
Business Operations
Posted
Jul 16, 2026
Full-time

Salesforce Business System Analyst

Job description

We are seeking an experienced Salesforce Business Systems Analyst to join our Enterprise Technology organization. This role blends a traditional Business Analyst position with light Scrum Master responsibilities across our Salesforce ecosystem, built primarily on Sales Cloud and Field Service Lightning. You will work closely with business stakeholders, product owners, developers, and integration partners to make sure Salesforce initiatives are clearly defined and delivered without disruption.

This is a fast-paced environment where multiple initiatives run in parallel. We move quickly from stakeholder conversations to development-ready scope.

You will act as the liaison between business…

Job responsibilities

  • Requirements and Documentation: Partner with stakeholders across sales, service, and operations to gather and document business requirements, functional specs, user stories, acceptance criteria, and process flows.
  • Trusted Advisor: Serve as the in-house functional expert for Salesforce. Guide the business toward best-practice configurations and push back on requests that would create long-term complexity or technical debt.
  • Managing Multiple Priorities: Own several Salesforce initiatives at once. Track action items, deadlines, and dependencies across all of them. Triage competing demands by impact and keep every workstream moving.
  • Delivery and Cross-Functional Coordination: Act as a delivery partner to product owners and delivery teams. Make sure scope, dependencies, and integration touchpoints across Salesforce and connected systems (MuleSoft,…
  • Agile and Backlog Support: Facilitate or assist with backlog refinement, sprint planning, stand-ups, sprint reviews, and retrospectives.
  • Releases and Integrations: Support planning around Salesforce seasonal releases, sandbox refreshes, and new-feature adoption, including impact assessment and regression testing.
  • Risk, Process, and Traceability: Identify risks, dependencies, and delivery blockers early, especially across automation, the data model, security and sharing, reporting, and integrations.

Job requirements

  • Bachelor's degree or equivalent experience in Business Administration, Information Systems, Information Technology, or a related field.
  • 5+ years as a Business Analyst or Business Systems Analyst in enterprise environments.
  • Experience supporting projects involving Salesforce and, ideally, integrations such as MuleSoft and/or Slack.
  • Understanding of core Salesforce concepts, including the data model, automation (flows and process logic), security and sharing, and reports and dashboards.
  • Familiarity with common Salesforce integrations and adjacent systems, such as MuleSoft, Slack, ERP, and marketing automation platforms.
  • Ability to manage multiple concurrent initiatives and deadlines in a fast-paced environment.
  • Ability to write clear, detailed requirements, user stories, and acceptance criteria quickly.
  • Strong experience on Agile or Scrum projects and familiarity with tools like Jira and Confluence.
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