Senior Director of Global Operations

Job description

Job responsibilities

• Develop the team that is the launch engine for Wing - launching new markets across the US and globe and ensuring existing markets are hitting operational & strategic OKRs and adhere to aviation protocols.
• Collaborate with Partnerships, Commercial Real Estate, BizOps, and Regulatory teams to execute rapid deployment, permitting, setup, and operationalization of drone delivery operating sites and co-located retail sites.
• Rigorously monitor site-level unit economics as Wing scales (cost-per-delivery, labor efficiency, fleet availability, etc) and bring best in class operational practices to optimize those levers.
• Collaborate with Product, Engineering, Manufacturing, Supply Chain, and Partnerships teams to operationalize new aircraft hardware, software features, and merchant partner integrations.
• Build, lead and scale a high-performing operations workforce using a mix of labor types (FTEs, large-scale third-party contractors and vendors) while instilling a data-driven culture of accountability, continuous…
• Champion the adoption of AI-driven tools and automated workforce scheduling to optimize site-level labor allocation, forecast drone fleet maintenance needs, and streamline ground diagnostics.
• Maintain compliance with regional aviation regulations (e.g., FAA Part 135/107, CASA), Environmental Health & Safety (EHS) policies, and local site safety protocols across all field locations.

Job requirements

• 20+ years of progressive operational leadership experience managing hyper-growth physical operations, complex multi-site networks, and last-mile logistics networks.
• Strong commercial orientation with deep understanding of operational P&L management, unit economics, labor scheduling optimization, and cost-per-delivery levers.
• Proven track record scaling a distributed field operation that is a mix of contractor, vendor, 3PL workforces and FTE teams.
• Demonstrated experience integrating advanced technology, AI tools, or algorithmic automation into daily operational workflows to boost labor efficiency and operational uptime.
• High-level problem-solving and critical thinking skills with experience balancing rigorous safety/compliance frameworks with aggressive growth timelines.
• Proven capability to partner across tech, product engineering, regulatory affairs, and enterprise partnerships teams.
• Bachelor’s degree in Operations, Engineering, Business, Logistics, or equivalent practical experience.