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Shield AI

Robot type
Drone · Defense
Location
San DiegoCaliforniaUSA
Job type
Customer Success
Posted
Oct 27, 2026
Salary
$84,000–$127,000 a year
Full-time

Senior Field Services Engineer (R6380)

Job description

The HMS Demo & Test Operations Support role is responsible for coordinating demo flight operations, equipment staging, transportation, logistics, site support, and field execution for flight test campaigns, demonstrations, operational evaluations, and customer events—ensuring personnel, platforms, payloads, communications, ground control systems, and supporting equipment are ready where and when needed.

The HMS Demo & Test Operations Support role serves as the demonstration and flight test operator and SME for Group 1/2 UAS assets and their operational use. Responsibilities include engaging operators, customers, and mission stakeholders to understand mission requirements and constraints;

Job responsibilities

  • Work directly with the test team and BD on product capabilities and customer requirements.
  • Bridge autonomy-system development, test, and field employment by bringing operational realism, a mission-user perspective, logistics coordination, and deployment-readiness expertise to autonomy-enabled capabilities.
  • Develop representative mission scenarios and assess operational effectiveness, usability, suitability, supportability, and field readiness.
  • Operate flight test platforms in support of daily fly-fix-fly verification activities.
  • Serve as a primary operator for Group 1/2 UAS platforms during operational testing and demonstrations.
  • Capture field observations, operational lessons, customer feedback, and sustainment needs, then convert them into actionable recommendations for engineering and program teams to improve product design, deployment…
  • Configure, inspect, maintain, and troubleshoot aircraft, payloads, autopilot systems, and ground control stations.
  • Coordinate aircraft readiness, pre-flight inspections, launch and recovery operations, and post-flight maintenance activities.

Job requirements

  • 4+ years of experience operating and maintaining Group 1/2 UAS platforms and a strong background in working with military units, both foreign and domestic.
  • Strong knowledge of COTS UAS hardware, autopilot systems, ground control stations, communications systems, and payload integration.
  • Ability to engage customer UAS and ground operators on mission requirements.
  • Clear understanding of customer mission-essential tasks and concepts of operations (CONOPS).
  • Experience developing, implementing, and executing standard operating procedures (SOPs), checklists, and operational processes.
  • Working knowledge of FAA regulations, National Airspace System (NAS) operations, airspace coordination, and flight authorization requirements.
  • Experience conducting flight operations in dynamic and complex test environments.
  • Strong understanding of mission planning, operational employment, logistics, and field coordination.

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