- Robot type
- Drone · Defense
- Location
- SeattleWashingtonUSA
- Job type
- Customer Success
- Posted
- Oct 23, 2026
- Salary
- $126,000–$190,000 a year
Full-time
Staff Product Support Specialist (R6459)
Job description
Shield AI — Staff Product Support Specialist (R6459) (Seattle, Washington).
Job responsibilities
- Execute logistics and sustainment planning activities for assigned UAS subsystems and support areas across design, production, deployment, and field support phases.
- Develop and maintain integrated logistics support products, including maintenance concept inputs, support equipment requirements, provisioning data, spares recommendations, and sustainment documentation.
- Perform Maintenance Task Analysis to define preventive and corrective maintenance tasks, task frequencies, required tools, support equipment, skill levels, labor hours, and maintenance levels.
- Build and maintain Logistics Control Number structures for assigned systems to support provisioning, maintenance planning, technical documentation, configuration tracking, and sustainment data management.
- Support Reliability and Maintainability activities, including Level of Repair Analysis inputs, FMECA data review, maintainability assessments, corrective action tracking, and operational availability analysis.
- Execute supply support activities, including spares analysis, provisioning, parts forecasting, inventory planning, reorder recommendations, repair pipeline tracking, and identification of obsolescence and sustainment…
- Coordinate with engineering, manufacturing, supply chain, field operations, suppliers, and repair vendors to resolve support issues and ensure timely availability of parts, support equipment, and logistics resources.
- Provide logistics inputs to proposals, basis of estimates, and cost estimates. Ensure assigned work complies with applicable defense standards, contract requirements, export control requirements, and company processes.
Job requirements
- Bachelor's degree in logistics, engineering, supply chain, aviation maintenance, business, or a related field. Equivalent military or defense logistics experience may be considered in lieu of a degree.
- 6 or more years of experience supporting UAS, fighter, or other military aircraft logistics and sustainment.
- Hands on experience performing Maintenance Task Analysis and developing maintenance planning data.
- Working knowledge of Logistics Control Number structures and their use in provisioning, maintenance planning, and supportability analysis.
- Experience applying Reliability and Maintainability principles, including failure modes, maintainability drivers, availability metrics, field performance data, and Level of Repair Analysis inputs.
- Hands on supply support experience, including spares planning, provisioning, inventory management, parts forecasting, and repairable tracking.
- Ability to interpret engineering drawings, bills of material, configuration data, maintenance data, and technical documentation.
- Strong analytical, communication, and organizational skills, with the ability to work independently and collaborate across engineering, program management, supply chain, manufacturing, quality, and field service teams…
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