Skip to content
Bots n' Beans
Sign in

Jobs

Shield AI

Robot type
Drone · Defense
Location
DallasTexasUSA
Job type
Customer Success
Posted
Jun 29, 2026
Salary
$144,160–$216,240 a year
Full-time

Senior Manager, Customer Success (R5273)

Job description

The Senior Manager will define the Customer Success strategy, operating model, organizational structure, performance expectations, and engagement standards for U.S. government, allied defense, and strategic commercial customers. This role requires a leader who can build a high-performing customer-facing team while remaining directly engaged with complex, high-priority, and strategically sensitive accounts.

This position will also lead the Aircraft Division Critical Accounts Program, establishing the governance and operating discipline required to identify customer risk early, coordinate cross-functional recovery, maintain executive visibility, and drive issues to measurable closure.

Job requirements

  • 10+ years of experience in customer success, customer operations, account management, program management, field operations, professional services, aviation operations, defense technology, aerospace, or mission-critical…
  • 5+ years of experience leading customer-facing, account management, support, field operations, program management, or Customer Success teams.
  • Demonstrated experience hiring, managing, coaching, and developing high-performing teams.
  • Experience building or scaling a Customer Success, customer operations, account management, or similar customer-facing function.
  • Demonstrated success managing escalated, at-risk, executive-level, or mission-critical customer accounts.
  • Experience operating structured escalation, customer-health, critical-account, executive-governance, or customer-recovery processes.
  • Strong executive presence and the ability to communicate effectively with senior military, government, enterprise, and internal executive stakeholders.
  • Ability to establish strategy while remaining actively engaged in customer execution and issue resolution.
Apply on Shield AI websiteSave

Similar jobs