Senior Manager, Field Services

Job description

Job responsibilities

• 401(k) Plan: Includes a 6% company match.
• Equity: Company stock options.
• Insurance Coverage: 100% company-paid medical, dental, vision, and short/long-term disability insurance for employees.
• Benefit Start Date: Eligible for benefits on your first day of employment.
• Well-Being Support: Employee Assistance Program (EAP).
• Time Off: Exempt Employees: Flexible, unlimited PTO and 12 company holidays, including a winter shutdown.
• Non-Exempt Employees: 10 vacation days, paid sick leave, and 12 company holidays, including a winter shutdown, annually.
• On-Site Perks: Catered lunches four times a week and a variety of healthy snacks and refreshments at our Salem and Pittsburgh locations.

Job requirements

• 10+ years of experience in field service, technical operations, or robotics environments.
• 5+ years of direct people management experience, including hiring, coaching, performance management, and employee development.
• Strong hands-on technical troubleshooting skills, ideally involving complex hardware, software, or integrated systems.
• Experience overseeing deployment execution and ongoing service delivery, including maintenance, resource planning, and issue escalation.
• Ability to balance direct technical involvement with people leadership and accountability for operational outcomes.
• Experience tracking operational performance, improving processes, and driving continuous improvement.
• Strong customer communication and cross-functional collaboration skills.
• Ability to prioritize effectively and make sound decisions in a fast-paced, evolving environment.