Senior Program Manager, Training Development — Command Center

Job description

Job responsibilities

• Own the Command Center training portfolio end to end (onboarding, refresher, remediation, and train-the-trainer) and run the qualification checkpoint that clears a person to work a Command Center position independently.
• Direct the work of instructional developers, setting the instructional design standard and the trainer-qualification bar consistently across sites, shifts, and employers.
• Keep curriculum anchored to a governing standard: every course cites the SOP it is built from, and every real change to an SOP, tool, alert, or threshold is reflected in the live course.
• Partner with Command Center leadership, Safety, and Product to translate autonomy-critical software changes and role redesigns into training before they reach the floor, and represent the human-performance view…
• Report readiness: qualification status by role, time-to-competency, and coverage gaps into Aurora's weekly Ops Performance Review.

Job requirements

• 6+ years in instructional design, curriculum development, or training program management, including 3+ years owning the full training portfolio for a safety-critical operational population or line of business.
• Demonstrated experience building qualification or certification programs from zero, where a person's completion gates their authorization to perform the work.
• Track record of building curriculum against controlled documentation (SOPs, work instructions, regulatory standards) and maintaining it through frequent change, with version control and audit-readiness.
• Experience directing the work of instructional developers or contractors, setting the design standard, reviewing output, and holding quality without direct reporting authority.
• Experience influencing manager- and director-level stakeholders outside your reporting line to adopt a standardized training or qualification practice.
• Working fluency with LMS administration and completion/compliance reporting (Workday Learning or equivalent), and with an established instructional design methodology (ADDIE, SAM, or similar).
• Demonstrated ability to operate where the standard is still being written, scoping curriculum for roles and technology that are actively changing, and re-sequencing as decisions land.
• Experience designing training for remote monitoring, dispatch, control-room, or command-center roles: environments where the operator makes time-pressured decisions on information delivered through a screen.