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Intuitive

Robot type
Surgical and Medical
Location
SunnyvaleCaliforniaUSA
Job type
Artificial Intelligence
Posted
Sep 18, 2026
Full-time

Senior Services Learning Trainer

Job description

The Service Trainer will contribute to the design and content development of Intuitive products, including but not limited to web-based learning, instructor-led training, blended instruction solutions, and virtual sessions. Development will focus on the technical and mechanical aspects of our Intuitive products.

Deliverables such as technical product videos and online learning modules will be integrated into learning management systems and multiple delivery platforms.

The Service Trainer will provide internal and external customer support. This individual will partner with an Instructional Designer to work with both direct and in-direct markets to ensure that customers have the necessary…

Job responsibilities

  • Course facilitation
  • Support all da Vinci and Ion activities assigned
  • Master processes and recommend improvements to enhance team efficiency
  • Maintain critical documentation and standard operating procedures (SOPs) for key processes
  • Lead technical training course development for Intuitive platforms, job function integration, and advancement programs
  • Serve as a key stakeholder with Services management to identify and prioritize training needs
  • Assist in defining and managing training and certification criteria for individuals supporting Intuitive Services platforms
  • Participate in all phases of learning projects, including analysis, design, development, implementation, and evaluation

Job requirements

  • Excellent organizational skills and ability to multi-task
  • Self-starter with ability to take ownership of responsibilities with minimal direction
  • Superior verbal/written communication, teamwork, and interpersonal skills to work effectively with cross-functional groups
  • Ability to analyze complex situations and collaborate to find creative solutions
  • Ability to self-manage multiple development projects and deadlines
  • Ability to facilitate group and ad hoc training content
  • Ability to stand for extended periods and to move system parts throughout the day as needed
  • Ability to perform physical activities that may include heavy lifting and frequent body movement, including reaching, lifting, pushing, and pulling

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