- Robot type
- Humanoid · Warehouse and Logistics
- Location
- USA
- Job type
- Product
- Posted
- Sep 7, 2026
- Salary
- $155,000–$175,000 a year
Senior Staff Technical Program Manager
Job description
Positioned within the Customer Enablement organization and working in close partnership with the Technical Program Management (TPM) team, you will act as the core operational engine managing our distributed field workforce. Your primary focus will be leading end-to-end personnel operations for Field Service Engineers (FSEs), Field Application Engineers (FAEs), and Robot Pilots/Tele-operators. This includes managing recruitment pipelines, overseeing shift schedules and site assignments, coordinating travel, and monitoring field labor expenses. Furthermore, you will steer on-site operations for high-priority roadshow deliverables to ensure seamless product demonstrations at customer locations.
Job requirements
- Bachelor’s Degree in Operations Management, Business Administration, Engineering, or equivalent experience.
- Minimum 8 years of operational program management experience, specifically focused on scaling, scheduling, and managing distributed field service teams, technical operators, or multi-site deployment personnel.
- A proven track record in high-volume workforce scheduling, shift management, and high-frequency personnel rotation planning across multiple geographies.
- Hands-on experience managing project billing logic, job codes, and T&E expense aggregation in partnership with Finance or RevOps.
- Advanced proficiency in resource management tools (e.g., Smartsheet, JIRA, Salesforce, or Field Service Management platforms).
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