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Boston Dynamics

Robot type
Humanoid · Warehouse and Logistics
Location
WalthamMassachusettsUSA
Job type
Customer Success
Posted
Sep 17, 2026
Salary
$55,000–$70,000 a year
Full-time

Service Support Specialist

Job description

As a Service Support Specialist on the Service & Customer Support team, you will be responsible for supporting customers and internal teams throughout the post-sales order fulfillment process. This role focuses on owning post-sales order accuracy, scheduling, and fulfillment for industry-leading mobile robotics and automated warehouse solutions

Boston Dynamics is a world leader in mobile robots, tackling some of the toughest robotics challenges. For years, our awe-inspiring viral videos on YouTube have shown the world what remarkably capable robots can do. Now we are quickly becoming a recognized leader in automation solutions for industrial applications and warehouse logistics.

Job responsibilities

  • Review sales orders after the sale to ensure all required information is complete, accurate, and ready for fulfillment.
  • Monitor and schedule sales order fulfillment and delivery based on customer requirements, available inventory and operational capacity while collaborating with Operations, Production, Logistics, and Sales teams to…
  • Communicate order status, scheduling updates, delays, and changes to internal stakeholders and customers as needed.
  • Ensure customer-specific shipping instructions and requirements are accurately communicated and followed.
  • Assist with expediting urgent or priority orders while balancing operational requirements.
  • Maintain accurate order records and update ERP/order management systems in real time with scheduling and fulfillment information.
  • Investigate shipment or order issues and coordinate timely resolutions.
  • Provide post-sales support to Sales and Customer Service teams by answering questions related to order status, availability, scheduling, and shipment timing.
Apply on Boston Dynamics websiteSave

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