Shift Lead

Job description

Job responsibilities

• Leadership and Supervision: Lead a team of VSOs during a shift, providing guidance, support, and direction to ensure tasks are completed efficiently and effectively.
• Operational Management: Oversee the day-to-day operations within the shift, ensuring they meet the company's standards and goals. This includes managing work schedules, assigning tasks, and monitoring performance.
• Performance management: Line manage a group of VSOs who will operate across a rostered shift pattern, ensuring that you have face-to-face, documented contact with each member at least on a monthly basis.
• Customer Engagement : Engage with customers directly by being the central point of contact for specific OEM initiatives and cascading instructions to VSOs
• Safety and Compliance: Ensure all operations comply with company policies and legal regulations. Promote a safe work environment by enforcing safety protocols.
• Quality Control: Monitor the quality of on-road testing during a shift to ensure they meet the required standards. Address any issues or discrepancies and highlight them to the Quality Assurance team.
• Problem Solving: Identify operational problems and challenges. Develop and implement practical solutions to overcome these issues, ensuring minimal disruption to the operations.
• Communication: Serve as the primary point of contact for the operations team during the shift. Communicate effectively with team members, management, and other departments to ensure a cohesive operation.