Triage Automation Engineer

Job description

Job responsibilities

• Document and measure existing Triage and Detective workflows to identify opportunities for automation and process improvement
• Prioritise improvements based on cost, benefit, impact, and feasibility
• Partner with Detective Engineers to integrate their scripts and tools into scalable, productised workflows
• Work with development, ML, and AI teams to deliver the tooling improvements Triage needs
• Build automation pipelines — including triage bots and behavioural classifiers — that reduce manual load on Triage Specialists
• Validate automation changes and outputs, including the accuracy and reliability of classifications and suggested root causes
• Document newly implemented automations: what they do, how they work, how to use them, known limitations, and expected outputs
• Measure and report on triage quality and throughput to track the impact of automation

Job requirements

• 3+ years of experience working with complex systems, ideally within robotics or autonomous vehicles
• Strong scripting and analytical skills (e.g. Python, SQL, Bash/Shell)
• Hands-on experience operating in a remote Linux environment
• Experience building or maintaining data pipelines or notebooks (e.g. Databricks, Jupyter)
• Great communication skills, able to explain complex technical problems to both technical and non-technical stakeholders
• Expertise using issue tracking and configuration management tools such as Jira, Confluence, and Bitbucket/GitLab
• Comfort with ambiguity — able to measure an existing workflow, identify where automation adds value, and scope a sensible solution
• Experience with web development languages (e.g. HTML, CSS, React, Java) for building internal tooling